Shipping Policy

​Thank you for shopping with Nagomi no Zen.
This Shipping Policy explains how orders placed through https://www.nagomi-no-zen.dk are processed and delivered.

 

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1.    Order Processing

Orders are typically processed within 2–5 business days after payment has been received.
Orders are not dispatched on weekends or Danish public holidays.
During periods of high order volume, processing times may be slightly extended.
In cases where an item is temporarily out of stock, order processing may take longer. In such cases, we will inform you as soon as possible.
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2. Shipping Areas

 

We currently ship to Denmark and most European countries. For destinations outside the European Union, shipping availability will be assessed individually. Please contact us prior to placing an order so we can confirm feasibility and shipping details.

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3. Shipping Fees

 

Shipping costs are calculated and displayed at checkout and depend on the delivery destination and package weight.
From time to time, promotional shipping offers may be available and will be communicated on our website.
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4. Estimated Delivery Times

 

Estimated delivery times after dispatch are as follows:
•    Denmark: 2–5 business days
•    Other countries in Europe: 5–10 business days

 

Delivery times are estimates only and may vary due to courier operations or circumstances beyond our control.
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5. Delivery Issues

 

If your order arrives damaged or does not arrive as expected, please contact us promptly at:
📧 info@nagomi-no-zen.dk

 

We will assess the situation and, where appropriate, arrange a replacement or refund in accordance with our Terms & Conditions.
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6. Customs and Duties

 

All orders shipped within the EU are delivered without additional customs duties or import taxes.
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7. Contact

 

For any questions regarding shipping, please contact us at:
📧 info@nagomi-no-zen.dk

Last updated: 21st/January/2026